Recall – counterfeit products may have defects and not be effective
Consumers and health professionals are advised that Groupon Australia, in consultation with the TGA, has initiated a recall of counterfeit Durex branded condoms sold by Edgelounge Enterprises (trading as Citrus Beat) through the Groupon website between 12 March 2015 and 10 April 2015.
It has been identified that the condoms sold are counterfeit goods and may have defects such as holes in the latex. Defects may result in the condoms failing to prevent pregnancy and protect users against sexually transmitted infections.
Groupon Australia’s website is an online marketplace where sellers can market to Groupon subscribers and email recipients.
In this situation, the seller was Edgelounge Enterprises (trading as Citrus Beat), who was responsible for direct shipment of the affected products to customers.
Groupon Australia is able to identify customers who have purchased the affected products and is contacting them to advise of this recall.
Counterfeiting is a problem for all major condom brands and consumers should be alert for potential fakes. Signs that might indicate a potential counterfeit products include suspiciously low prices, poor quality of printing on the packaging and whether information on the foil packaging of individual condoms match that on the box.
Information for consumers
Groupon Australia is contacting customers who purchased these counterfeit Durex branded condoms sold by Edgelounge Enterprises (trading as Citrus Beat) through the Groupon website between 12 March 2015 and 10 April 2015.
If you purchased affected products, do not use them. They may have defects, such as holes in the latex, and not effectively prevent pregnancy or protect against sexually transmitted infections.
You should either dispose of the condoms or return them to Groupon Australia for a full refund, in accordance with the instructions provided in their email.
If you suspect that you may have affected products but have not been contacted by Groupon Australia, or if you have any other questions or concerns regarding this issue, contact Groupon Customer Service via its online web form at contact.groupon.com.au using reference code: 1CB.
If you have any questions or concerns about Durex condoms you have purchased from another retailer, you can contact Durex by emailing inquiry@rb.com (link sends e-mail) or by phoning 1800 022 046.
Counterfeiting is a problem for all major condom brands and consumers should be alert for potential fakes.
Information for all health professionals
Please be aware of the above issue and advise patients accordingly if they seek advice.
Reporting problems
Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to the TGA’s monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).
The TGA cannot give advice about an individual’s medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.
