US Airways Tweeted Out One Of The Most Graphic Things You’ve Ever Seen A Brand Tweet

Apr 14, 2014
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It all started during this pretty routine conversation with a customer:

@USAirways Unhappy that 1787 sat for an hour on tarmac in CLT because overweight, resulting in over hour late arrival in PDX…

@ellerafter We truly dislike delays too and are very sorry your flight was affected.

@USAirways yeah, you seem so very sorry. So sorry, in fact, that you couldn’t be bothered to address my other tweets.

And then on Monday, US Airways tweeted this…

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