It all started during this pretty routine conversation with a customer:
@USAirways Unhappy that 1787 sat for an hour on tarmac in CLT because overweight, resulting in over hour late arrival in PDX…
@ellerafter We truly dislike delays too and are very sorry your flight was affected.
@USAirways yeah, you seem so very sorry. So sorry, in fact, that you couldn’t be bothered to address my other tweets.
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